Returns & Refunds

Returns & Refunds

Cancellations

Orders may be cancelled for a full refund before they enter fulfillment. Once an order has shipped, it can no longer be cancelled.

Returns

Because laboratory research materials require controlled chain of custody and product-integrity handling, delivered research materials are not eligible for return or restocking.

Damaged, missing, or incorrect items

If an order arrives damaged, incomplete, or incorrect, contact Zynavyr Research within 48 hours of carrier-confirmed delivery. Include the order number and photographs of the shipping package, label, and affected item when applicable.

After review, verified fulfillment errors or transit damage may be resolved by replacement or refund, as appropriate.

Refund timing

Approved refunds are issued to the original payment method. Processing time after issuance depends on the payment provider and financial institution.

Original shipping charges are not refundable unless the refund results from a verified Zynavyr Research fulfillment error.